How do we use your personal data?
In providing your personal details, you consent to us using the data collected in order to meet our commitments to you and to provide you with the service you expect. We need your data for the following purposes:
To create your personal account at Cotton House (e.g. your name and email address)
To process your orders via our online services (e.g. your name, address, date of birth and bank details)
To send text message notifications of delivery status (e.g. your mobile phone number)
To send you marketing offers such as newsletters and catalogues (e.g. your email address, your name and your postal address)
To contact you in the event of any problems with the delivery of your items (e.g. telephone number, address)
To answer your queries and to inform you of new or changed services (e.g. your email address)
To notify the winners in competitions arranged online (e.g. your email address, name, home address and telephone number)
To manage your account by carrying out credit checks (e.g. name, address, date of birth)
To analyse your personal data to provide you with relevant marketing offers and information (e.g. name, buying habits)
To validate that you are of legal age for shopping online (e.g. date of birth)
To send you surveys in order to give you a possibility to influence our offer and service (e.g. e-mail address)
We will only keep your data for as long as necessary to carry out our services to you or for as long as we are required by law. After this your personal data will be deleted. We cannot remove your data when there is a legal storage requirement, such as book-keeping rules or when there are other legal grounds to keep the data, such as an ongoing contractual relationship.
Your rights under the Data Protection Act 1998 will not be affected.
What are your rights?
You have the right to request information about the personal data we hold on you. If your data is incorrect, incomplete or irrelevant, you can ask to have the information corrected or removed. Annually, you have the right to request written documentation on the personal information we have about you in our account files.
Who has access to the data?
We never pass on, sell or swap your data to third parties for marketing purposes outside the Cotton House Group. Data that is forwarded to third parties, for example shipping agents in connection with the delivery of goods, is only used to meet Cotton House’s commitments to you. Cotton House may also supply your personal details to organisations such as credit reference or debt collection agencies for the purpose of credit rating checks, identity checks and debt collection.
How do we protect your data?
We have taken technical and organisational measures to protect your data from loss, manipulation, unauthorised access, etc. We continually adapt our security measures in line with technological progress and developments. At Cotton House we protect your data using encryption. Secure Sockets Layer (SSL) is a function that encrypts all information sent between buyer and seller.
To make card purchases with us as secure as possible, all information is sent in encrypted form using SSL. This means that the information is passed through a secure connection and that your card details cannot be read by external parties.
For card purchases we work with an authorised payment agent that helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card details in the correct way according to the international security standard PCI DSS, which was developed by the card companies VISA, MasterCard, Diners, American Express and JCB. This means that your card details are processed with a very high level of security.
When you pay by card, we reserve the right to carry out an identity check.
take responsibility for all the personal data that we receive during
recruitment or in competitions. These details are processed within
the country organisation where you submit your application, while the
data is stored in Bulgaria. Your country organisation is also the
party responsible for your personal data under the data protection
act of that specific jurisdiction. If you have any questions
regarding your application and your personal details, please find
contact information for your country’s Cotton House organisation
under “Contact Us”.
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visits, retrieved from your computer or mobile device. Cotton House
cookies to store personal information or to disclose information to
third parties. There are two types of cookies: permanent and
temporary (session cookies). Permanent cookies are stored as a file
on your computer or mobile device for no longer than 12 months.
Session cookies are stored temporarily and disappear when you close
your browser session. We use permanent cookies to store your choice
of start page and to store your details if you select "Remember
me" when you log in. We use session cookies when you use the
product filtration function, to check whether you are logged in or if
you put an item in your shopping bag. You can easily erase cookies
from your computer or mobile device using your browser. For
instructions on how to handle and delete cookies please look under
"Help" in your browser. You can choose to disable cookies
or to receive a notification each time a new cookie is sent to your
computer or mobile device.
Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.
We use third-party cookies to collect statistics in aggregate form in analysis tools such as Google Analytics and Core Metrics. The cookies used are both permanent and temporary cookies (session cookies). The permanent cookies are stored on your computer or mobile device for no longer than 24 months.
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