Return and Replacement
!!! Goods in OUTLET category are subject to complaints only in case
of a manufacturing defect.
Our customers have the right to refuse to receive the ordered goods in accordance with Article 125 and Article 126 of the CPA (Customer Protection Act) when it is delivered under one of the following conditions:
Delivered goods do not correspond to the purchase ordered by the
customer and this can be seen by an ordinary review;
1.1.2 The price which the customer shall pay for the goods does not match the due price. Final cost of delivery shall be determined in the relevant Speedy office;
1.1.3 In case of discrepancy between the ordered purchase and the delivered one, which was not possible to be seen at the time of delivery.
Our customers have the right to claim replacement of size or item, appearing in their initial order. In this case it is necessary to state your wish in writing (by email: firstname.lastname@example.org) or verbally (by phone: +359884500070 ), not later than 14 working days.
Return is acceptable under the following conditions:
request for item return has been made in writing on the email address
stated by Cotton House (email@example.com) or verbally (by
phone: +359884500070 ), not later than 14 working days, from the date
of receiving the order.
The request must include: full name of the customer, contact phone number, description of items being returned.
• Goods are not used, there are no signs of use or changes, they are with original packaging and with original labels.
You have 14 days to decide if the item is right for you.
Cotton House guarantees to refund any item(s), provided that they have been kept in reasonable condition prior to their return. This means the item(s) cannot be damaged, soiled, washed, altered or worn and that any labels or tags are still intact.
To arrange a return
• The customer coordinates with Cotton House representative, the address on which Cotton House wants to get back the goods.
• Cotton House reserves the right to not reimburse the amount paid by the customer in case one or more conditions for goods return is violated.
1.1.5 Time limit for reimbursement of amounts paid with card or "cash on delivery".
Under the provisions of the CPA, Cotton House refunds the amount paid
within 14 days after the date on which the customer has exercised his
right to return the goods.
Shipping costs for return and replacement are borne by the customer, unless:
- received products do not correspond to the ones stated in the order
- the mistake occurred as a result of our fault
- the product has been damaged or any part of the order is missing
If items you purchased are returned by mail, the balance will be refunded within 14 days.
Your refund will be payable with the same payment method you chose for purchase.
If you have paid by credit or debit card, we will refund the balance to the card originally used.
You have up to 14 days to decide if the item is right for you. If exchanging for a similar garment in a different size or colour, no additional delivery charges will be added.
Make sure the label is attached and the garment is in its original condition. Read the delivery note that comes with your package for more information.
Bulgaria, Sofia, PostCode 1729, Mlados 1A, MALL City Point, room 51
E-mail: firstname.lastname@example.org, Phone number: +359 884500070
Company Name: Cotton House BG